Terms & Conditions

Last Updated: 9 November 2026

1. About Ceylon Matcha

Ceylon Matcha offers matcha products, speciality powders, tea products, accessories and gift sets through its online store.

Our range includes Japanese Uji Matcha, Premium Matcha, Barista Matcha, Ceylon Matcha, Hojicha, Sakura, Ube, Strawberry, Blue Spirulina, Dragon Fruit and other speciality powders.

2. Product Information

We make reasonable efforts to ensure product descriptions, photographs and prices are accurate. However:

• Product colours may vary slightly due to lighting and screen settings.
• Natural products may have variations in colour, texture and aroma between batches.
• Packaging may occasionally change.
• Product photographs may be illustrative.

All products supplied must still match their material descriptions.

3. Product Storage and Safety

Customers must follow the storage and handling instructions provided on product packaging.

• Keep products properly sealed when not in use.
• Protect products from excessive heat and moisture where appropriate.
• Check ingredients and allergen information before consumption.
• Observe best-before and expiry dates.

Do not consume products that appear spoiled, contaminated or unsafe. Our food products are not intended to diagnose, treat, cure or prevent medical conditions unless expressly stated and legally permitted.

4. Prices and Payments

Prices are displayed in the applicable website currency. Prices may change without prior notice. The price applicable to an order is the price confirmed for that transaction.

Delivery charges may apply. Orders are subject to successful payment confirmation.

Retail, wholesale and bulk orders may have different pricing arrangements.

5. Order Confirmation

Submitting an order is a purchase request. An order is confirmed when Ceylon Matcha communicates acceptance through the website, WhatsApp, telephone, email or another official communication channel.

Customers must check the following before confirming:

• Product varieties and quantities.
• Product prices and delivery charges.
• Delivery address and contact number.
• Selected payment method.

6. Confirmed Orders and Cancellation

Once Ceylon Matcha confirms an order, customers are expected to complete the purchase.

Because our products are food-related items that require preparation, packing and careful handling:

• Change-of-mind cancellations are generally not accepted after order confirmation.
• Customers cannot cancel simply because they no longer need the products or have changed their preferences.
• Requests to change product varieties, quantities or delivery details may not be accepted after confirmation.
• Preparation and dispatch arrangements may begin immediately after confirmation.

This policy does not restrict any cancellation, withdrawal or remedy required by applicable law or any exception agreed by Ceylon Matcha.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe communicated to customers.

Delivery may be delayed due to:

• Heavy rain, floods and adverse weather conditions.
• Road closures and transport disruptions.
• Public holidays and seasonal delivery congestion.
• Government restrictions and public emergencies.
• Courier service disruptions and operational delays.

Delivery timeframes are estimates and are not guaranteed dates. We will make reasonable efforts to keep customers informed of significant delays.

Customers are responsible for providing accurate delivery addresses and reachable contact numbers.

8. Cash on Delivery (COD)

Customers selecting Cash on Delivery agree to receive their confirmed orders and pay the amount due upon delivery.

If a customer unjustifiably refuses a confirmed COD order or fails to accept delivery after reasonable attempts for reasons attributable to the customer, Ceylon Matcha may seek reimbursement of actual delivery and return-to-sender charges incurred.

This may include the original delivery fee and the return delivery fee, amounting to two-way delivery charges.

• Applicable charges will be disclosed before order confirmation wherever possible.
• Charges must reflect actual costs incurred and comply with applicable law.
• Repeated unjustified refusals may result in advance payment being required for future orders where lawful.

No such charge will be imposed where the delivery failure is attributable to Ceylon Matcha or the courier, or where there is a legitimate reason such as significant parcel damage or apparent tampering.

9. Wholesale, Bulk and Sample Orders

Wholesale, bulk, sample and specially prepared orders may be subject to minimum order quantities, separate quotations, advance payments, custom packaging and individual delivery arrangements.

Specific written terms confirmed for an order will apply alongside these Terms and Conditions, subject to applicable law.

10. Returns and Refunds

Opened or used food products are generally not eligible for change-of-mind returns due to food safety and hygiene requirements.

Claims concerning damaged, defective, unsafe, incorrect or missing products will be reviewed under our Refund Policy and applicable consumer protection laws.

11. Intellectual Property

All brand names, logos, product photographs, graphics, designs and website content are owned by or licensed to Ceylon Matcha unless otherwise stated.

You may not copy, reproduce, distribute or commercially use our content without prior written permission.

12. Website Use

You agree not to use our website for unlawful purposes, submit misleading information, interfere with website security, introduce malicious software or access restricted areas without authorisation.

13. Third-Party Services

Our website may use third-party payment processors, courier services, hosting providers and analytics services. Their services may be governed by their own terms and policies.

14. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and handle personal information.

16. Governing Law

These Terms and Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka, subject to applicable consumer protection laws and the jurisdiction of competent courts.

17. Changes to These Terms

We may update these Terms and Conditions when necessary. Updated versions will be published on this page.

18. Contact Information

Ceylon Matcha
Website: www.ceylonmatcha.com
WhatsApp: +94 76 555 1662